Frequently Asked Questions
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How do I request a quote or place an order?
There are several ways to inquire or place an order. In person, during a showroom consultation while viewing rental collections. You can also call our showroom or email info@trendeventcollections.com. The best way is to create a wish list and submit a quote request through our online catalog and a consultant will get back to you with a comprehensive quote within 24-48 hours.
How do I reserve my rentals & confirm order?
Quotes are valid for 30 days. To secure, a 25% non-refundable deposit and a signed rental agreement are required. A credit card is required to make the reservation, but you can pay via cash, check, ACH, or credit card (note: 3% card processing fee applies). For all delivered orders, we run payment on the credit card provided 5-days prior to your event and will call orders can be paid in advance or at the time of pick up. Unconfirmed quotes are canceled from our system after 30 days.
What is your order modification policy?
You can adjust your rental order at any time, but final changes must be made at least 7 days (with the exception of tents) before delivery or pickup of reservation. For adjustments, you can call or email a consultant with your reservation number. While last-minute changes may be accommodated based on availability, edits within 5 days of the event may require approval and are not guaranteed.
How far in advance should I place my order?
We recommend that you place your order as early as possible to secure your carefully chosen items, especially for weddings or large events. We cannot guarantee the availability of items on quotes, or otherwise, until an order has been confirmed with a deposit and signed reservation.
What is your cancellation policy?
- 25% restocking fee within 30 days of delivery or pickup
- 50% restocking fee within 7 days of delivery or pickup
- 100% restocking fee within 3 days of delivery or pickup
Are there any additional fees?
Trend Event Collections offers an optional damage waiver for an additional 10% of the rental charges. This waiver covers incidental damage to equipment, provided all items are returned and reasonable precautions are taken to protect them. However, it does not cover losses due to theft, vandalism, mysterious disappearance, or damages caused by third parties. The damage waiver is not insurance, and a police report may be required for losses under the plan. Any damaged or dirty items not covered by the waiver will incur repair, replacement, or cleaning fees.
Trend Event Collections rental prices generally cover a standard three-day period, allowing time for pickup and return. Weekend rentals typically span Friday to Monday without extra charges for the extended period. Additional rental time can be arranged for an extra fee. Charges are based on the rental duration, regardless of usage, as follows:
- 3 – 7 days: Base Rental Rate x1.5
- 7 -14 days: Base Rental Rate x2
- 14 – 28 days: Base Rental Rate x3
- Dishes, Flatware, and Glassware: Rinsed food-free, and repack in original containers. Place glassware upside down in labeled racks.
- Linens: Shake off debris, ensure they are dry, and place in the provided bags.
- Lanterns and Votives: Discard used candles and repack as delivered.
- Tables and Chairs: Stack as delivered.
Items should be returned food-free, but full cleaning is not required. Extra charges apply for missing containers or excessive cleaning.
Trend Event Collections offers delivery and pick-up services for event rentals, with fees varying based on location and order details. Standard deliveries are available during regular business hours (Mon-Fri 8 AM–5 PM and Sat 8 AM-3PM), any specific or after-hours delivery and pickup can be arranged for an additional fee. To qualify for delivery, orders must meet a minimum rental amount, which depends on your location and time of year. Orders below the minimum may qualify for Will-Call pick-up and drop-off at our warehouse. During the rental period, clients are responsible for securely storing and properly repacking all rented items. For more details on delivery charges, minimum order requirements, or Will-Call options, contact an event consultant.
Trend Event Collections offers set-up and takedown services for specific rental items at an additional fee; you can contact a sales consultant for a quote on these services. Please note that customers are still responsible for rented items from delivery until return, with additional charges applied for any damages or shortages.
If any rental items are missing or damaged, Trend Event Collections will assess replacement or repair costs once the order is returned and reconciled at their warehouse, which may take up to 7 business days. Replacement fees are charged at retail value. If missing items are found and returned within 7 business days, a refund or credit will be issued. Clients are responsible for providing secure storage for rented items during the rental period and ensuring proper repacking of all items. Damaged items will be held for up to 10 days after the event for pick-up if desired.
- Some rental items are rented in specific quantities to ensure quality assurance and cleanliness practices. These practices help reduce the risk of damaged or missing products, and improve efficiency during packing, loading, and return processes. Custom boxes, racks, or crates are used for secure transport and to uphold these standards.
- Specific shades or patterns within collections cannot be requested due to the appeal of variety. Furniture, napkins, table linens, and other fabrics may also feature slight variations in color and size. For further details, please check with a consultant.
To preview a table setup or other rental items in our showroom, please contact Trend Event Collections or book an appointment on our website. Our Event Specialists will prepare the items of your choice, including linens, china, flatware, glassware, and other rentals. If you’d like to see multiple setups or additional items, let us know, and we’ll ensure they are ready for you. Our office is open Monday-Saturday, and while scheduling an appointment is highly recommended to ensure personalized attention, walk-ins are welcomed to view our showroom. We offer a complimentary 45-minute design consultation and mockup; however additional consultations or design services may incur a fee.
